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Offline PDV — Mid-term roadmap

Building the only LatAm POS where
online and offline are one stack

Mid-term platform work, framed as four durable promises to the merchant.

Why this doc

The mid-term horizon needs a shared picture.

Promotions V1, Cart API, Facturante AR and QR interoperable are landing in Q2. What comes next?

This deck frames the mid-term as a platform program, not a feature list.

What this IS

  • A directional, mid-term view
  • Four durable merchant promises
  • A shared lens for cross-team conversations

What this is NOT

  • A commitment on dates
  • A PRD or stack rank
  • A single-quarter plan
The framework

Four merchant promises drive what we ship in the mid-term

These consolidate the themes and foundations of Vision 2026 into merchant-facing language.

T1

Connect your physical store with your online store in a single sale

6 initiatives

T2

Payments and invoicing are part of the POS, not an extra

8 initiatives

T3

Run your whole business as a single store

9 initiatives

T4

Your POS, wherever and however you need it

5 initiatives

Thesis 1 — Online + Offline

Unique LatAm structural advantage while no competitor consolidates

No competitor combines e-commerce + POS + payments + fiscal in one stack. Payment-first players (PagBank, Mercado Pago, InfinitePay) ship POS in the maquininha but have no e-commerce platform — Mercado Shops was discontinued Dec 31, 2025. Only Tray PDV (BR, Locaweb) shares the omnichannel narrative, shipped Sept-2024 and still in consolidation. Shopify Pro has the global play but no LatAm payments or fiscal.

Open window while neither Tray PDV nor Shopify consolidates the proposition in our market
Multi-fulfillment + BOPIS + cross-channel returns Recognize customers online and offline
Competitive snapshot
Capability LatAm local Shopify Pro
Single sale, multi-fulfillment Tray: not in features $89/loc
BOPIS + cross-channel exchange Tray: not in features Yes
Omnichannel customer recognition Tray: basic registry only Yes
Native e-commerce + POS in one stack Tray (BR, in consolidation) No (LatAm)

Outcome: category leadership in LatAm omnichannel as the only mature player.

Thesis 2 — Payments + Invoicing

Closing payments + fiscal unlocks Brazil and Argentina

The most strategic T → D trajectory of 2026. Two sides: payments protects the online core, fiscal is table stakes in BR.

Capture + defend Today presential payments flow to competitors (MP, Bold, Stone). We lose take rate, and they use that foothold to also take our online.
74% of offline GMV flows through 489 BR merchants doing double work on every sale: register in the POS + emit NFC-e elsewhere. Native emission ends the bypass.
  • Payments: native terminal closes the door — BR prioritized, AR + MX behind partner not yet closed
  • Fiscal BR: NFC-e is table stakes (regulation + every competitor) — native emission ends double work
  • Fiscal AR: consolidated experience under Tiendanube — merchant stops paying the partner subscription
  • MX / CL / CO: next horizon
Marquee initiatives
⭐ Hardware

Pago Nube / Nuvempago payment terminal

BR-first with Stone. AR + MX as intent, no provider yet.

⭐ Fiscal

Native NFC-e emission in Brazil

Closes the last gap of "one stack, no middleware" in market #2.

⭐ Mobile

Tap to pay on smartphone

No LatAm competitor has it. Depends on mobile app.

⭐ Cobranza

Customer balance and credit

Store credit + crediário + cuenta corriente, cross-channel.

Thesis 3 — Operate the business

The MSO segment concentrates 86% of GMV. Our strongest lever vs Shopify.

We charge by operational maturity (new BR 4-tier structure), not by location. The gap widens with every store the merchant adds.

67% of PDV merchants are MSO
86% of offline GMV in MSO segment ($1.4B est.)
Pricing moat Shopify can't match our flat pricing without losing the per-location revenue that sustains Shopify Pro POS
Marquee initiatives
⭐ Operations

Operate stock and catalog from the PDV

5 of 6 competitors have this. Closes the "PDV is for selling, not operating" gap.

⭐ Team performance

Per-seller sales, goals and commissions

Native dashboard + commission calculation. 4 of 6 competitors have it.

Plus: price lists by channel/branch, advanced cash management, channel + branch reporting, permissions and roles, AI-driven report interpretation.

Thesis 4 — Anywhere, any way

All cloud-native competitors have a native app. We don't.

Native app + offline mode + extensibility = answer to two known competitive gaps and a foundation for new commercial cases.

4.9
Pulpos
4.6
Shopify
4.7
Bsale
Tiendanube

App Store ratings. Offline is recurring feedback from BR interior — Vtex, Bling, Tiny don't cover it either.

Marquee initiatives
⭐ Platform foundation

Native app with offline mode

The heaviest platform investment of the roadmap. Continuous architecture work spanning multiple horizons.

⭐ Ecosystem

Open PDV APIs and partner tiles

Extensibility for third-party apps and partner integrations.

⭐ Mid-market premium

PDV personalization (styles, layout, tickets)

Premium retail with white-label look and feel.

Initiatives by horizon

Now / Next / Later: position in the queue, not time-bound

Initiatives stay in their horizon until they ship. Some span multiple quarters and stay until close.

Thesis
Now
Next
Later
T1 — Connect online + offline
Multi-fulfillment BOPIS Returns linked to order Cart sharing redesign
Customer recognition Kits and bundles
T2 — Payments + invoicing
Payment terminal (BR) Native NFC-e (BR) Interoperable QR (AR) New BR plans
Customer balance + credit Integrated AR invoicing Custom payment methods
Tap to pay
T3 — Operate the business
Permissions + roles Advanced cash management Channel + branch reports Quotes
Per-seller performance Price lists by channel/branch Product listing improvements AI report interpretation
Stock + catalog from PDV
T4 — Anywhere, any way
Native app + offline External hardware
Open APIs + partner tiles PDV personalization Customer self-service
The honest part

Half of our marquees depend on teams outside the squad

The strategy is durable. Execution depends on cross-team negotiation and how deep we contribute into other domains.

NFC-e Brazil

Invoicing team

Discovery in progress. Build sequence depends on Invoicing delivering the core emission capability.

Payment terminal

Pago Nube / Nuvempago

Active discovery with Nuvempago BR. Currently evaluating partner alternatives after Stone Connect limitations.

Multiple T1 + T3 initiatives

Cart API + Catalog + Customers + Promotions

Multiple T1 and T3 initiatives cross these domains. Coordination is the gating factor.

Out of scope

What's deliberately not in the mid-term horizon

Saying no to these is what makes the rest defensible.

We can revisit any of these, but the current shape is what makes the four theses realistic.

Not in this horizon

  • MX / CL / CO fiscal compliance: next horizon
  • Demand forecasting / inventory planning: descoped
  • Purchase orders to suppliers: descoped
  • Loyalty / VIP native: partner play

Our tradeoffs

  • Depth in BR and AR over breadth across LatAm
  • Omnichannel + MSO over advanced analytics
  • Pago Nube integration over multi-vendor neutrality
The ask

What we need from this room

Three asks. Then we run.

1

Alignment on the four theses

Not on the dates. Theses are durable; horizons will shift.

2

Air cover for cross-team negotiation

Especially with Invoicing (NFC-e) and Pago Nube (terminal). When we hit a priority conflict, we'll come back here.

3

Input on what we marked out of scope

If we said no to something you think should be a yes, this is the moment.